review by Patricia Anne Berba
This trip was arranged to celebrate the birthday of the lead pax.
The client had almost daily calls to us to make sure that their arrival process would go smoothly. They had a previous traumatic experience in HK during their arrival.
What we did not expect was that the dispatched vehicle/ drive was not informed about which drop off hotel and the names of the guests. The dispatcher sent the driver for pick-up with lacking wrong information.
Guests were picked up but was dropped at a different hotel. We cannot blame the driver on this but the dispatcher.
Our clients had been stressed, anxiety levels were high...
I was bombarded of how inefficient I was, and how I could have not made proper arrangements on their ONLY request about the pick-up serive
Our agency now is tagged as inefficient, careless, and poor customer service due to the negligence of the vehicle dispatcher.
Now I ask, how can we be compensated for the maligning words thrown to us? Yes there is no perfect arrangement, but this is something controllable and may have been supervised... this is not a force majeuere incident where excuses are acceptable. This is also not a human error but grossly negligence on the operator and dispatcher. There has been gross negligence.
Our agency suffered at the expense of that dispatcher.
The client had almost daily calls to us to make sure that their arrival process would go smoothly. They had a previous traumatic experience in HK during their arrival.
What we did not expect was that the dispatched vehicle/ drive was not informed about which drop off hotel and the names of the guests. The dispatcher sent the driver for pick-up with lacking wrong information.
Guests were picked up but was dropped at a different hotel. We cannot blame the driver on this but the dispatcher.
Our clients had been stressed, anxiety levels were high...
I was bombarded of how inefficient I was, and how I could have not made proper arrangements on their ONLY request about the pick-up serive
Our agency now is tagged as inefficient, careless, and poor customer service due to the negligence of the vehicle dispatcher.
Now I ask, how can we be compensated for the maligning words thrown to us? Yes there is no perfect arrangement, but this is something controllable and may have been supervised... this is not a force majeuere incident where excuses are acceptable. This is also not a human error but grossly negligence on the operator and dispatcher. There has been gross negligence.
Our agency suffered at the expense of that dispatcher.
